Complaint and Incident Intake and Triage

The CIIT Training is intended to establish surveyor understanding of the intake and triage processes, which govern how a State Survey Agency receives complaint and incident reports and assigns priority levels to them. The training will aid you in developing your surveyor skills and proficiency.

Training Objectives: On completion of this training, you will be able to:

• Identify the intent of the complaint and incident report intake and triage process.
  
• Apply key terminology.
  
• Identify the information required for an intake.
  
• List the steps required to triage complaints and incidents.

Training Duration: 4 hours

Completion Requirements: The self-paced CIIT Training includes a mandatory pretest, two learning modules, a mandatory posttest, and a CMS-approved training evaluation. Both the posttest and the evaluation must be completed to generate a certificate of completion to earn training continuing education units (CEUs). To pass the CIIT Training, you must score a minimum of 80 percent on the training posttest.

Email for Questions: The training is available on-demand online, 24 hours a day, 7 days a week. For all technical issues and those requiring an urgent response, such as accessing the training, email helpdesk@qsep.org; for all content-related questions, email QSOG_Hospital@cms.hhs.gov or NHSurveyDevelopment@cms.hhs.gov. For all other comments, questions can be submitted during the training using the comment tool.

Assessment Menu

Module 1: Intake - Terminology and Intake Triage Process

Module 2: Priority Assignment Scenarios