Important Information

This training is intended for learning purposes only, it is not official guidance. For official policies and guidance please refer to CMS laws and regulations, including the State Operations Manual (SOM) and CMS official guidance memos. Additional information is listed on the Training Disclaimer Page.

Please Note

You must be logged into the QSEP website when you complete each module or you will not receive credit for completion. The QSEP website will log you out automatically after approximately 1 hour of inactivity.

Complaint and Incident Intake and Triage

The CIIT Training is intended to establish surveyor understanding of the intake and triage processes, which govern how a State Survey Agency receives complaint and incident reports and assigns priority levels to them. The training will aid you in developing your surveyor skills and proficiency.

Training Objectives: On completion of this training, you will be able to:

  • Identify the intent of the complaint and incident report intake and triage process.
  • Apply key terminology.
  • Identify the information required for an intake.
  • List the steps required to triage complaints and incidents.

Training Duration: 4 hours

Completion Requirements: The self-paced CIIT Training includes a mandatory pretest, two learning modules, a mandatory posttest, and a CMS-approved training evaluation. Both the posttest and the evaluation must be completed to generate a certificate of completion to earn training continuing education units (CEUs). To pass the CIIT Training, you must score a minimum of 80 percent on the training posttest.

Email for Questions: The training is available on-demand online, 24 hours a day, 7 days a week. For all technical issues and those requiring an urgent response, such as accessing the training, email; for all content-related questions, email or For all other comments, questions can be submitted during the training using the comment tool.

Assessment Menu

Module 1: Intake - Terminology and Intake Triage Process
Module 2: Priority Assignment Scenarios

Scroll to top