Training Information

Training Name

Complaint Process Training (CPT)

Activity Code


Training Description

The Complaint Process Training intends to provide information on the public’s rights regarding filing complaints about health care treatment that was of poor quality, potentially abusive, or dangerous. The Complaint Process Training provides information on who may file a complaint and how to do so.

Training Objectives: On completion of this training, you will be able to:

  • Identify the general process for filing health care complaints.

Training Duration: 15 mins

Completion Requirements: N/A

Training CEUs: N/A

Email for Questions: The training is available on-demand online, 24 hours a day, 7 days a week. For all technical issues and those requiring an urgent response, such as accessing the training, email; for all content-related questions, email All other comments and questions can be submitted during the training using the comment tool.


No prerequisites in addition to those indicated in the Prerequisites (Mandatory) section of the Training Plan.

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