Training Information

Training Name

Complaint and Incident Intake and Triage (CIIT)

Activity Code

0CMSCIIT_ONL

Training Description

This CIIT training intends to establish surveyor understanding of the intake and triage processes. These processes govern how a State Agency receives and prioritizes complaint and incident reports. This training will aid you in developing your surveyor skills and proficiency.

Training Objectives: On completion of this training, you will be able to:

  • Identify the intent of the Complaint and Incident Report Intake and Triage process.
  • Apply key terminology.
  • Identify the information required for an intake.
  • List the steps required to triage complaints and incidents.


Training Duration: 4 hours

Completion Requirements: This self-paced CIIT training includes a mandatory pretest, two learning modules, a mandatory posttest, and a CMS-approved training evaluation. Both the posttest and the evaluation must be completed to generate a certificate of completion. To pass the CIIT training, you must score a minimum of 80 percent on the training posttest.

Training CEUs: N/A

Email for Questions: The training is available on-demand online, 24 hours a day, 7 days a week. For all technical issues and those requiring an urgent response, such as accessing the training, email helpdesk@qsep.org; for all content-related questions, email QSOG_Hospital@cms.hhs.gov or NHSurveyDevelopment@cms.hhs.gov. For all other comments, questions can be submitted during the training using the comment tool.

Prerequisites

No prerequisites in addition to those indicated in the Prerequisites (Mandatory) section of the Training Plan.

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