Training Information

Training Name

Complaint & Incident Intake for Long Term Care (CII)

Activity Code


Training Description

The CII-LTC training is comprised of seven modules that provide learners with interactive and engaging topics such as the type of information to collect, referrals, how to determine priority, and regulatory groupings. Through real-life examples and scenarios, learners will be able to practice and apply their knowledge immediately to the demands of their jobs as Intake Specialists. The On-the-Job Toolbox provides supplemental materials for learners to use during the training and serves as a takeaway for reference on the job.

Training Objectives: On completion of this training, you will be able to identify:

  • Key elements of the complaint and incident intake process for LTC facilities.
  • How to determine the authority for jurisdiction.
  • How to determine priority and impact on residents.
  • The process for documenting complaints and incidents.

Training Duration: Variable

Completion Requirements: This self-paced CII-LTC training includes a mandatory pretest, seven learning modules, a mandatory posttest, and a CMS-approved training evaluation. Both the posttest and the evaluation must be completed to generate a certificate of completion. To pass the CII-LTC training, you must score a minimum of 80 percent on the training posttest.

Email for Questions: The training is available on-demand online, 24 hours a day, 7 days a week. For all technical issues and those requiring an urgent response, such as accessing the training, email; for all content-related questions, email For all other comments, questions can be submitted during the training using the comment tool.


No prerequisites in addition to those indicated in the Prerequisites (Mandatory) section of the Training Plan.

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